Your voice matters, including when something has not gone well.

You can tell LBC about a concern, make a complaint or give feedback. You may have someone you trust help you. Making a complaint will not affect your right to respectful support.

How to contact us
Email lbcsupports@gmail.com or call 0422 439 484. Tell us what happened, what you would like to happen next and a safe way to reply. You only need to share what you feel comfortable sharing at first.

What happens next
We will listen, take immediate safety concerns seriously, review relevant information fairly and explain the next steps. We will acknowledge your complaint as soon as reasonably practicable, tell you when to expect a response, keep you updated if more time is needed and explain the outcome.

You can contact the NDIS Quality and Safeguards Commission about an NDIS provider or worker without first complaining to LBC: ndiscommission.gov.au/complaints/report or 1800 035 544.

If someone is in immediate danger, call 000.